Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, unused, in the same condition you received it, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

Hygiene & Intimate Products
For health and hygiene reasons, lingerie and intimate apparel that has been worn, and pleasure products that have had their hygiene seal broken or packaging opened, cannot be returned or exchanged, except in cases of damage, defect, or an item received in error. This exception is standard across the intimate apparel and wellness industry and applies regardless of the return window above.

Return Shipping Costs
If you're returning an item for a reason other than damage, defect, or our error (for example, you changed your mind or the item wasn't what you expected), the cost of return shipping is the customer's responsibility. We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.

To start a return, contact us at getpassionpulse@gmail.com.

If your return is accepted, we'll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always reach us with return questions at getpassionpulse@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including: worn lingerie or intimate apparel; pleasure products with broken hygiene seals or opened packaging; perishable goods; custom or personalized products; and hazardous materials. Sale items and gift cards are also non-returnable. Contact us if you have questions about a specific item.

Exchanges
The fastest way to get what you want is to return your original item, and once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification, subject to the hygiene exception above for worn or unsealed intimate items. Your item must otherwise be unworn, unused, with tags, and in its original packaging, and you'll need proof of purchase. As noted above, return shipping costs are the customer's responsibility for change-of-mind returns.

Refunds
We'll notify you once we've received and inspected your return, and confirm whether the refund is approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund. If more than 10 business days have passed since we approved your return and you haven't received your refund, contact us at getpassionpulse@gmail.com.