Shipping policy
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Destination | Estimated Delivery Time (after processing) |
|---|---|
| European Union & United Kingdom | 5–9 business days |
| United States & Canada | 6–10 business days |
| Australia | 7–10 business days |
Delivery delays can occasionally occur due to customs processing, carrier delays, or other unforeseen circumstances outside our control.
Discreet Packaging
All orders are shipped in plain, unmarked packaging with no indication of the contents or our brand name on the exterior. Billing on your statement will also appear discreetly.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's progress.
Customs, Duties & Taxes
GetPassionPulse is not responsible for any customs fees, import duties, or taxes that may be applied by your country. These charges are the responsibility of the customer and vary by destination.
Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to update your address, contact us as soon as possible after placing your order, before it has shipped.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at [your contact email] so we can investigate with the carrier.
Questions?
If you have any questions about your order or shipment, reach out to us via our Contact page.